Refunds
Version 1.0 · 25 October 2026. Where a signed engagement agreement sets different terms, the agreement prevails.
1. Scope
This policy covers paid services bought through this website or the portal: single reports and assessments, subscriptions, and training. The free trial involves no payment.
2. Single reports and assessments
- •Cancel before analysis starts: full refund.
- •Cancel after analysis starts and before delivery: 50% refund, reflecting the work already done.
- •After delivery: no refund, because the report is prepared specifically for you and delivered digitally.
- •If a delivered report does not answer the agreed question or lacks an agreed section, tell us within 7 days and we revise it at no cost. If we cannot fix it within 5 business days, you receive a full refund.
- •If we miss the agreed delivery time by more than 48 hours, you may cancel for a full refund.
3. Subscriptions
- •You can cancel at any time by email or from your account. Cancellation takes effect at the end of the current paid period, and the service continues until then.
- •We do not refund part of a period already started.
- •If you cancel within 7 days of your first payment and have not received any deliverable, you receive a full refund.
4. Training
- •Cancel 7 days or more before the start date: full refund.
- •Cancel between 7 days and 48 hours before the start: 50% refund.
- •Less than 48 hours before the start or after it begins: no refund, but you may transfer your seat to a colleague or a later session.
5. If we cancel
If we cancel an engagement or cannot deliver it, you receive a full refund of any amount paid for the part not delivered.
6. How to request a refund
Email info@axiomenginex.com with your invoice number and the reason. We reply within 3 business days. Approved refunds are returned to the original payment method within 14 business days; bank transfers are returned to the same account. Charges set by your bank or card issuer are outside our control.
7. Payment disputes
Please contact us before opening a dispute with your bank, so we can resolve the matter directly and quickly.
8. Law
This policy is governed by the laws of the Hashemite Kingdom of Jordan. Payments are received by Ibn Khaldoun Business Management Establishment, Amman.